Privacy Policy

Privacy Policy for Tower Telecom Foundation

Updated: 2025

At Tower Telecom Foundation, we are committed to respecting and protecting your privacy. This policy outlines how we collect, use, and store your personal information, and your rights under UK data protection laws.

What personal information we collect

We may collect and process the following types of personal information:

Your name and contact details (e.g. email address, telephone number)
Messages or enquiries sent via email or direct messaging (e.g. Facebook Messenger)

We do not collect sensitive personal data unless you voluntarily provide it and it is necessary for our charitable activities.

How we collect your personal information

We collect personal information directly from you when you:

Send us an email
Contact us via Facebook or other social media messaging
Communicate with us to request support or information

Why we use your personal information

We use the information you provide to:

Respond to your enquiries
Communicate with you about our charitable activities
Keep a basic record of interactions for accountability and transparency

We do not use your data for marketing purposes, and we do not share your data with third parties unless legally required to do so.

Our lawful basis for processing your data

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:

Consent – when you contact us and provide personal information voluntarily
Legitimate interests – to allow us to operate and respond to enquiries as a charity
Legal obligation – where necessary to comply with applicable laws

You can withdraw your consent at any time by contacting us.

How we store your information

Your information is stored securely on our email and messaging platforms, protected by appropriate safeguards.

We only retain personal information for as long as is necessary to fulfil the purpose for which it was collected. We regularly review our records and delete data that is no longer needed, usually within one year, unless required for longer for legal or regulatory reasons.

Your data protection rights

You have rights under data protection law, including:

Right of access – to request a copy of your personal information
Right to rectification – to correct inaccurate or incomplete information
Right to erasure – to request deletion of your data (in certain circumstances)
Right to restrict or object to processing of your data
Right to data portability – to ask for your data to be transferred

To exercise these rights, please contact us via the email below. We will respond within one month.

Contact us

If you have any questions or concerns about how we handle your data, please contact:

Email: contactus@ttfoundation.org.uk